VSCC is a mobile application designed for multi-channel customer support. It enables agents to receive calls, make outbound calls using the companys phone number, and interact with customers via various channels such as live chat, messaging apps, and social media platforms like Facebook and Zalo.
Key features:
- Customer information and contact management
- Call history management
- Incoming call handling
- Call handling with features like hold, mute, transfer, and call forward
- Outbound calling
- Record and archive calls